Maharashtra is the third largest state in India by population. Maharashtra has 12% shortage of Primary Health Centres and Community Health Centres combined as well as a 35% shortage of specialists at Community Health Centres. Despite these shortcomings, Maharashtra performs well compared to India’s national averages on key health indicators. The state’s total fertility rate is 2.0 (compared to a national average of 2.6), maternal mortality ratio is 130 (compared to 212) and infant mortality rate is 33 (compared to 50).

To meet the needs of the Government of Maharashtra, HMRI specialized its Health Information Helpline platform by building 240 new algorithms to better serve the unique qualifications of the callers. Rather than targeting the general population, the helpline in Maharashtra helps ten different kinds of rural health workers better diagnose illnesses and treat or refer patients.

Sources: RHS Bulletin – March 2010, SRS 2008, SRS 2004 – 2006