Our Work > Health Information Helpline

This service has been transitioned back to the government of Andhra Pradesh.

The Health Information Helpline is HMRI’s flagship program. It provides free health information round-the-clock to the citizens of Andhra Pradesh through 104 Advice and Assam through 104 Sarathi. Launched in February 2007 in Andhra Pradesh, 104 Advice has grown from a four-seat call center that responded to 200 calls per day to a robust, complex operation with around 400 seats that respond to 40,000 calls per day. 104 Sarathi was launched in November 2010 and currently responds to 3,000 calls per day.

Technology-driven health helpline

The Health Information Helpline is staffed by specially trained paramedics, counselors, and doctors who are supported by pre-formatted algorithms and disease summaries to provide standardized advice and information across all calls.

The Health Information Helpline provides the following services:

  •  ¤ Medical advice
  •  ¤ Counseling services
  •  ¤ Health directory information
  •  ¤ A platform to report service complaints and epidemics.

Impact Health Information Helpline.

  •  ¤ HMRI Health Information Helpline has received over 50 million beneficiaries, since its inception     in 2007

  •  ¤ 41.85% of these beneficiaries have been provided with medical advice.

  •  ¤ Over 2 million people have been given medical and health advice.

  •  ¤ It is estimated that more than 13 million outpatient visits have been averted and around 0.25     million doctor days have been saved.

Health Information Helpline

In Partnership with
National Rural Health Mission

 Govt. Of A. P Logo
Govt. Of A. P