Health Information Helpline (HIHL) is a health contact centre that aims to reduce the minor ailment load on the public health system. At the cost of a phone call, any citizen can render medical information and advice, avail counseling services, request directory information, or lodge a service complaint against any public health facility. Qualified and trained paramedics, counselors, and doctors utilize HMRI’s cutting-edge software to triage callers. Medically validated algorithms and disease summaries provide paramedics and doctors with the support to drive this high level of standardized care forward.
HMRI has established seven Health Information Helplines in partnership with state governments in India:
104 Chikitsa Salah in Jharkhand (March 2014)
104 Arogyaseva in Chhattisgarh (September 2013)
104 Aarogyavani in Karnataka (June 2013)
104 Health Advice Call Centre in Maharashtra (January 2012)
104 Medical Advice Service in Rajasthan (November 2011)
104 Sarathi in Assam (November 2010)
104 Advice in Andhra Pradesh (February 2007 – September 2011) (After successfully establishing operations, the operations of this service were transferred to the Government of Andhra Pradesh.
Together these call centers have received more than 70 million calls (till 30-April-2014) covering a population nearly 416 million people. To make this happen, HMRI worked closely with the Government of India and Department of Telecommunications to reserve “104” as India’s central number for non-emergency health services.